Return Policy

Return Policy

Last updated: April 21, 2026

At CPBStore (cozypawbed.com), your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Return Policy carefully to understand your options.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request is made within 14 days of receiving your order.
  • The item is unused, unwashed, and in its original condition.
  • The item is in its original packaging with all tags attached.
  • Proof of purchase (order confirmation or receipt) is provided.

The following items are not eligible for return:

  • Items marked as final sale or non-returnable at the time of purchase.
  • Items that have been used, damaged, or altered after delivery.
  • Gift cards.

2. How to Initiate a Return

To start a return, please contact us through our website at cozypawbed.com within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions within 2 business days.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as CPBStore is not responsible for items lost in transit during the return process.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund after 10 business days, please contact us and we will investigate the matter promptly.

8. Contact Us

If you have any questions about our Return Policy, please reach out to us:

CPBStore
Website: cozypawbed.com